Returns Policy

Relax! If you aren't happy with your purchase, you have 14 days from date of receipt to send it back and we'll issue you a store credit. Store credit will be issued within 7 to 10 business days upon receiving the original items.

All items must be unworn, unwashed, undamaged, unused, and with all original tags attached. Merchandise returned damaged may be rejected and sent back to the customer at the discretion of CS. Please be careful of makeup or deodorant rubbing off on tops.

You are responsible for the return shipping costs. Unless otherwise specified, the store credit amount includes only the cost of the product(s) and applicable taxes. All shipping charges are non-refundable, unless you received the wrong order or products were damaged in transit.

**All items discounted, purchased on sale or using a promotional code are final sale and cannot be returned.**

If you have an item for return, please email customer service at: help@chillstrandsco.com with your Order Number, Name, and Reason For Return.

CS cannot offer any store credit if we do not receive the product being returned. In order to protect yourself, we recommend that you insure your return as well as get proof of delivery in the rare case your package gets lost in transit.

Shipping

Most orders are processed and shipped within one to two business days. We do not ship on major holidays and weekends.

Chill Strands cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.